Right against coercive, unfair, and one-sided clauses in financial agreements
In respect of Research Analyst (RA)
Invest with knowledge & safety.
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities
To offer unbiased recommendation, disclosing the financial interests in recommended securities
To provide research recommendation, based on analysis of publicly available information and known observations
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts
Maintain records of interactions with clients and prospective clients related to research services.
Note: No indicative timelines are provided for these services
Sharing of terms and conditions of research services
Completing KYC of fee-paying clients
To disclose information that is material for the client to make an informed decision, including details of business activity, disciplinary history, terms and conditions
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third party research report, any material conflict of interest of such third-party research provider
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products
Disclose any conflict of interest between research services and other activities of the RA.
If distributing third-party research, disclose material conflicts or provide web addresses pointing to those disclosures.
Disclose any conflict of interest between research services and other activities of the RA.
Distribute research reports and recommendations without discrimination.
Maintain confidentiality of a research report until it is public.
Provide clear guidance and caution when recommending complex or high-risk products.
Treat all clients with honesty and integrity.
Keep client information confidential unless required by law or with client consent.
Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be Heard and Satisfactory Grievance Redressal
Right to Exit from Financial product or service in accordance with the terms and conditions
Additional Rights to vulnerable consumers – Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
File complaint on SCORES 2.0 (web based centralized grievance redressal system of SEBI): https://scores.sebi.gov.in
First review done by designated body (RAASB), Second review done by SEBI
If not satisfied with the resolution, file complaint on SMARTODR platform for resolution through online conciliation or arbitration.
Physical Complaints: Send to Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051